Privacy policy

Privacy Policy

Last updated: June 23, 2026

This Privacy Policy describes how Retro Pets Art, LLC (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from retropets.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from vendors and service providers who collect information on our behalf, such as:

Shopify, which powers our store and processes payments.
Klaviyo, which we use for email marketing.
Loox, which we use to collect and display customer reviews.
Meta (Facebook/Instagram) Pixel and Google Analytics, which help us understand site traffic and measure ad performance.

How We Use Your Personal Information

Providing Products and Services. To process your payments, fulfill your orders, send order-related notifications, and arrange shipping.
Marketing and Advertising. To send marketing communications by email and to show you advertisements for our products on platforms like Facebook and Instagram. You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
Security and Fraud Prevention. To detect and prevent fraudulent or malicious activity.
Communicating with You and Service Improvement. To provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site, including those set by Shopify (to power our store and your cart), Klaviyo (email marketing), Loox (reviews), and Meta Pixel and Google Analytics (to understand site usage and measure ad performance). Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject them. Blocking Cookies may cause some features of the Site to work incorrectly.

Our website also recognizes the Global Privacy Control (GPC) signal. If you visit with GPC enabled, we will treat that as a request to opt out of the sale or sharing of your information for the associated browser or device.

How We Disclose Personal Information

We may disclose your personal information to:

Vendors and service providers who perform services on our behalf (such as Shopify, Klaviyo, Loox, payment processors, and shipping/fulfillment partners).
Business and marketing partners, such as Meta and Google, to provide and measure advertising.
Third parties when you direct or consent to it.
Legal or regulatory authorities, if required by law, or to enforce our Terms of Service.

Sharing for Advertising Purposes

With your consent (or as otherwise permitted by law), we share certain information — such as your email address and information about your browsing and purchase activity — with Meta and Google for the purpose of advertising and measuring ad performance. Depending on where you live, this may be considered "selling" or "sharing" your information under applicable privacy law. See "Your Rights" below for how to opt out.

User-Generated Content

Our Services may enable you to post product reviews through Loox. Any content you submit to a public area of the Services will be public and accessible by anyone. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Websites and Links

Our Site may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of those sites. We encourage you to review their privacy policies.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below so we can delete it.

Security and Retention of Your Information

We take reasonable precautions to protect your personal information, but no security measures are perfect, and we cannot guarantee absolute security. We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on where you live, you may have the right to:

Access/Know what personal information we hold about you.
Delete personal information we maintain about you.
Correct inaccurate personal information.
Opt out of the sale or sharing of your personal information, or of targeted advertising.
Withdraw consent, where we rely on consent to process your information.

You can exercise these rights by contacting us at hello@retropets.com. We will not discriminate against you for exercising any of these rights.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Users

We may ship products to and process information from customers located in different countries. If we transfer your personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@retropets.com or contact us at:

Retro Pets Art, LLC
4604 49th St N #1041
St. Petersburg, FL 33709