FAQ's

Q. How fast will you ship my order?

We aim to produce most items within 2 business days of you placing your order. Some items may take longer to produce; if so, that will be noted on the product page.

Once your order ships, you'll receive a tracking link. Most US orders arrive within 5 business days after shipping. International orders will take longer than domestic orders.

Q. Will my order arrive in one package?

If your order includes more than one type of product, it may ship in separate packages and arrive on different days, each with its own tracking link.

Q. Made a mistake with the shipping address?

We can update it if the item hasn't shipped yet. Most items ship within 1-2 days, so email us at hello@retropets.com as soon as possible.

Q. My order is marked "delivered" but I don't see it. What do I do?

Please check with others in your household first and allow 24 hours; carriers sometimes scan early. Still missing after that? Email hello@retropets.com.

Q. Does shipping take longer during the holidays?

During high-volume periods, production and carriers may run slower than usual. Please allow a few extra days beyond normal estimates.

Q. What's your return policy?

See our full Refund Policy.

Q. Questions?

Email hello@retropets.com.